ContactPortaal is designed to be usable by people with a wide range of abilities and meets WCAG 2.2 level AA. We test the interface continuously and improve where needed.
We follow EU Directive 2016/2102 on the accessibility of public-sector websites and mobile applications, plus the Dutch implementation (Tijdelijk besluit digitale toegankelijkheid overheid). For private customers we apply the same standard.
Every function is reachable without a mouse. Focus indicators are always visible; tab order follows the visual logic.
Body text contrasts at least 4.5:1 against the background (AA), headings and larger text at least 3:1. Colour is never the only way information is conveyed.
Tested with NVDA, VoiceOver and TalkBack on the main flows. Icons have alt text, controls have linked labels, and dynamic updates are announced via aria-live.
Animations are subtle and respect prefers-reduced-motion. There are no flashing or auto-playing elements.
The interface is available in Dutch and English. The html lang attribute is set correctly per page so screen readers use the right pronunciation.
Every input has a label, errors are signalled both textually and visually, and autocomplete hints are set where they help.
We're open about what can still improve. Areas we're actively working on:
If you encounter an accessibility issue, please let us know at toegankelijkheid@contactportaal.nl.
We respond within five business days and keep you informed of the resolution.
Last updated: May 2026.
Book a 30-minute demo, we'll walk through your own scenario, not a generic tour.